Can general support answer questions about course content?

Can general support answer questions about course content?

Questions about course content should be handled through CLAA tutoring arrangements, not through general support.

The CLAA explains that tutoring provides personal instruction through “conversation, questioning, correction, and encouragement,” helping students understand what they are studying rather than simply complete assignments. It also explains that tutors answer student questions about courses and help students study well and make steady progress.

Students who need help understanding a lesson, reading, assignment, quiz, or course topic should use one of the available tutoring options:
  1. Premium Student Plan
  2. Individual Tutoring Sessions
General support is for administrative and technical help, not for answering academic questions about course content.

More information:

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